Actually, Im pretty satisfied with the whole experience. Im a pretty tough customer and was still pleased with the service and condition of the unit that I bought. Jeff was great. No slick salesman crap. He knew his stuff and worked with me to get me what I wanted. Other dealerships where trying hard to get me to buy from them. I chose Reno Kawasaki and when I need parts or service or sales, Ill head back to Reno. And Jeff. (Employee: Jeff Holt)